We are in the process of improving the Geography Division Help Desk. Your feedback is very important to us. Please take a few minutes to complete this questionnaire. Thank you.

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1.  How many times, approximately, have you submitted a request to the Desktop and Server Management Teams over the last year by each of the following methods?   1. In Person 1-5 times 5-10 times 10-20 times more than 20 times 2. By Email 1-5 times 5-10 times 10-20 times more than 20 times 3. By Telephone 1-5 times 5-10 times 10-20 times more than 20 times 4. By GEO Help Desk on the Intranet 1-5 times 5-10 times 10-20 times more than 20 times

2.  If you used the GEO Help Desk on the Intranet, how easy was it for you to submit your request? (Select one number) 1 2 3 4 5 Extremely DifficultyExtremely Easy Do you have any comments about using the system? 3.  How fast did you get an answer to your request? (Select one number) 1 2 3 4 5 Extremely DifficultyExtremely Easy What actions might the Desktop and Server Management Teams take to improve the service theynow provide? 5.  What other comments do you wish to make about the current Help Desk service?